Reverse Mortgage Loan Originators – How Important Is Experience ?
Posted by Robert H Irving on January 23rd, 2012
Muriel is 91 years old and in failing health. Her three children live nearby and they have tried to help her remain in her home but the cost of 24 hr in-home care has become a significant financial burden. Seems like an opportune time to do a reverse mortgage on mom’s home… and use the cash to pay the expenses. But there’s an unforeseen problem. Regrettably, the family selected an inexperienced loan officer to handle mom’s application for the Home Equity Conversion Mortgage (HECM) program. Here’s how the scene unfolded… and how the loan unraveled.
Reverse Mortgages & Health Issues
Last year Muriel was diagnosed by the family physician with early stage Alzheimer’s disease. After a quick visit to a local attorney a durable power of attorney was created giving one of the siblings authority to make decisions for Muriel. Peter, the eldest son, hurriedly contacted a mortgage originator via the internet to begin the process. Application documents were signed via mail (sometimes referred to as a “fedex loan” since there is never any actual face-to-face meeting). The loan was then submitted to a major reverse mortgage lender. After several weeks of waiting, Peter began receiving messages from the telephone call center revealing a delay in processing… and notice that additional documentation would be needed.
The lender wanted explanation as to why 91-yr old Muriel did not sign the loan application herself. When Peter explained that his mom had Alzheimer’s, the lender responded with new requirements. They wanted a letter from Muriel’s doctor stating (1.) the specific date of her diagnosis, (2.) that she was not currently competent to sign documents on her own behalf and, (3.) that Muriel had actually been mentally competent to execute a power of attorney on the day she signed it. Understandably, her doctor was reluctant to make an official statement on the last item for liability reasons and his letter failed to fully address that question.
Reverse Mortgages & Power of Attorney
Meanwhile, the title company closely examined the power of attorney document signed by Muriel and her son. In the words of the title examiner, it was judged a “poorly crafted document” and the title company was reluctant to accept it. (There are good lawyers and there are not-so-good lawyers – just like reverse mortgage originators). The loan continued to unravel and more delays were introduced. By this time in-home care expenses were in excess of $13,000 per month and Muriel’s family members were out of money.
Often the story ends right here. The result is that Muriel is denied the HECM loan, she has to be admitted to a nursing facility and then the home is sold or eventually taken by the state to cover nursing home expenses. But it need not end like this! Had Muriel’s family selected an experienced reverse mortgage loan originator, the result might have been different. Next post we will examine how a professional, experienced reverse mortgage loan originator might have handled this transaction. The impact on Muriel and her family could have been much better if the loan officer had been experienced. The most important decision you will ever make concerning a reverse mortgage is the experience and background of the loan officer you select to work with.
Author – Robert H. Irving, CSA®
Senior Reverse Mortgage Consultant – NMLS #19086
Subscribe to Reverse Mortgage Information by Email
>>> Subscribe to Reverse Mortgage Information – Click Here <<<
>>> Free Referral to Consultant In Your Area – Click Here <<<
FOLLOW US: Twitter.com @BobIrvingCSA
DISCLAIMER: The information presented in this blog is accurate and correct to the very best of our ability. We are not legal experts and we do not attempt to give legal advice. Same applies to tax advice. Always consult an expert on these subjects. If you think we report something inaccurate, please let us know right away. If we write something you like, let us know about that, as well. Tell a friend or link to the site.
FOR MY LICENSING & COMPANY INFORMATION: GO HERE
PRIVACY POLICY
We will never share your information with anyone without your permission.
COPYRIGHT 2011: All posts are copyrighted by Robert H. Irving. You may link to any post as long as you properly credit the author and this blog. Thank you






Recent Comments